Q&A: Should I be charged for cancelling the contract because the company broke the agreement?

Question by L. Davis: Should I be charged for cancelling the contract because the company broke the agreement?
I sighed a contract on Sat. for home security system. Because there’s a trip plan coming up, so I had to pay $ 40 extra in order to get overnight shipping. Here is what the original agreement says about shipping information, “Standard shipping is free. Your system will arrive in 5-7 business days. If you would like your system to arrive overnight, there is an extra charge of $ 40. Please note that all orders received after 2 PM CT will not ship until the next day. If you select overnight shipping after 2 PM CST, your system will not leave our facility until the next business day and it will arrive to you on the following day. If you place an overnight order on Saturday or Sunday, it will ship out on Monday and arrive on Tuesday. ” But I did NOT receive the system on the day they said. So I had to cancel it. But now they are going to charge me so many kinds of fees for it. I don’t think it’s reasonable. But they said it’s because I signed the agreement. Is it right?
Thanks guys! I called their cus. service… It’s the worst part! They kept putting me on hold, cause they said they can’t do anything about it, so they have to transfer to someone else… And I’ve talked to about 7 or 8 people, cause they always tell me there’s nothing they can do! They just try to get their business back. It’s the real reason why I can’t suffer from them anymore. No business with them for sure! Why does this company hire so many people who can’t do anything! I am still waiting for someone to call me back! It could last forever! Till now, I still don’t know where my system is! They said it’s on the way! But I was supposed to get it on Tuesday. And it really matters to me cause of the trip! Again, thank you guys!
Firstly, they said they use UPS to ship for the overnight delivery. But actually they didn’t. They used USPS for standard mail. I think it’s why it’s late. And the fact is, I still haven’t seen it yet. (On the agreement, it says it would ship out on Monday, and arrive on Tuesday. And today is Wed. ) I don’t really think I should pay for their fault. But they stick to the agreement I signed. So I am just waiting for their call back. Meanwhile, if I do see the package, I will refuse it. Again, thanks!

Best answer:

Answer by cyanne2ak
There is more to the agreement than just what you quoted. I would need to see the entire agreement to tell you.

What do you think? Answer below!